Privacy Policy

Last Updated: 11 July 2026

1. WHO WE ARE

This Privacy Policy explains how CookEzee Services LLP ("CookEzee", "We", "Us"), operating the CookEzee mobile application and related services (the "Platform"), collects, uses, shares, and protects Your personal data. By creating an account or using the Platform, You ("You", "User", a Customer or a Cook Partner) acknowledge this Policy.

Registered office: Ground Floor, Plot 120/140, 132A, Akhshar Building, Bhuleshwar Road, Bhagatwadi, Kalbadevi, Mumbai - 400002
Grievance / Data Protection contact: support@cookezee.com (Grievance Officer name & phone to be appointed, see Section 9)

This Policy is a Supplemental Term to, and forms part of, Our Terms and Conditions.

2. PERSONAL DATA WE COLLECT

Category	Examples	When
Identity & contact	Name, mobile number (verified via OTP), email	Registration
Cook KYC (Cook Partners only)	Aadhaar (front/back), selfie, bank account details, certificates	Cook onboarding
Location	GPS coordinates, derived pincode/locality	While using the app; live GPS only while a Cook is travelling to a booking
Booking & transaction	Booking details, address, amounts, payment status, ratings	When You book / cook
Payment	Processed by our payment partner; We store payment status and tokens, not full card numbers	At payment
Device & usage	Device identifiers, FCM push token, app interactions, logs	Automatically

We collect only what is needed to provide the Services (data minimisation).

3. HOW WE USE YOUR DATA (PURPOSES)

Create and operate Your account; verify identity (OTP, Cook KYC).
Match Customers with nearby Cook Partners and fulfil bookings.
Connect You with the other party to a booking. When a booking is confirmed, We share the Customer's and Cook Partner's mobile numbers and the service address with each other so they can coordinate and complete the service (e.g. call about arrival, gate/floor access). (v1 uses direct calling; We may move to a number-masking/proxy-call service in future to further protect contact details, see Section 5.)
Show the Customer the Cook Partner's live location and ETA while the Cook is en route (location sharing stops when the Cook marks arrival).
Process payments, payouts, refunds, and wallet transactions.
Send service communications and push notifications (booking status, OTPs, waitlist launch).
Prevent fraud and abuse, ensure safety, and comply with law.
Improve the Services (analytics, aggregated/anonymised trends).

4. LEGAL BASIS / CONSENT (DPDP Act)

We process personal data based on Your consent (given at registration and via in-app actions) and for legitimate uses permitted under the DPDP Act (e.g. fulfilling a service You requested, complying with law). You may withdraw consent at any time (Section 8); withdrawal may prevent Us from providing some or all Services.

5. WHO WE SHARE DATA WITH

The other party to Your booking, mobile number + service address, as described in Section 3, strictly to fulfil the booking.
Payment processors, such as Razorpay or Cashfree (or such other processor We may engage), to process payments and payouts.
Cloud & communication providers, Google Firebase (authentication, database, storage, push), SMS/OTP and notification gateways, strictly to operate the Platform.
KYC / verification providers, for Cook Partner onboarding.
Law enforcement / authorities, where required by law.

We do not sell Your personal data. We require our processors to safeguard it.

6. DATA RETENTION

We retain personal data only as long as needed for the purposes above or as required by law (e.g. tax, KYC, dispute records). Live location pings are deleted as soon as a booking's travel phase ends. On account deletion, We delete or anonymise data not required to be retained by law.

7. SECURITY

We use reasonable technical and organisational measures (encrypted transport, access controls, scoped database rules, image compression/limits). No method is 100% secure; You share data at Your own risk and must keep Your account credentials confidential.

8. YOUR RIGHTS (DPDP Act)

Subject to the DPDP Act, You may:

Access a summary of the personal data We process about You.
Correct / update / complete inaccurate data.
Erase Your data where no longer needed and not legally required.
Withdraw consent and grieve (Section 9).
Nominate another individual to exercise Your rights in case of death/incapacity.

To exercise any right, contact the Grievance Officer below. We will respond within the timelines required by law.

9. GRIEVANCE / DATA PROTECTION OFFICER

For any privacy question, request, or complaint:

Email: support@cookezee.com
Address: Ground Floor, Plot 120/140, 132A, Akhshar Building, Bhuleshwar Road, Bhagatwadi, Kalbadevi, Mumbai - 400002

We will acknowledge and resolve grievances within the timelines prescribed under applicable law (typically within 30 days). If unsatisfied, You may approach the Data Protection Board of India.

10. CHILDREN

The Platform is not intended for individuals under 18. We do not knowingly collect data from children. If We become aware that We have inadvertently collected personal data from a child, We will delete it.

11. COOKIES & WEBSITE ANALYTICS

Our website (cookezee.com) uses cookies and similar technologies, along with third-party analytics, including PostHog (product analytics and session insights) and Google Fonts, to understand how the site is used, improve it, and remember preferences. You can control or block cookies through Your browser settings; some site features may not work if You disable them. Our mobile app relies on device identifiers and push tokens rather than browser cookies.

12. INTERNATIONAL DATA TRANSFER

Some of Our service providers (for example, Google Firebase and analytics providers) may store or process data on servers located outside India. Where personal data is transferred outside India, We take reasonable steps to ensure it continues to be protected in line with this Policy and applicable law, including the DPDP Act. Our main processors, Google Firebase and PostHog, currently store data on servers located in the United States.

13. BUSINESS TRANSFER

If CookEzee is involved in a merger, acquisition, financing, reorganisation, sale of assets, or insolvency, Your personal data may be transferred to a successor or acquirer as part of that transaction. We will require the recipient to honour this Policy and will notify You of any material change in how Your data is handled.

14. THIRD-PARTY LINKS

The Platform may link to third-party websites or services (for example, Our social media pages, app stores, or payment pages). We are not responsible for the privacy practices or content of those third parties. Please review their policies before sharing information with them.

15. CHANGES TO THIS POLICY

We may update this Policy from time to time. Material changes will be notified in-app or by other reasonable means. Continued use after an update constitutes acknowledgement.